Frequently Asked Questions

How much do you charge for shipping?

You can find an overview of our delivery rates  here

Can I cancel my order or make changes to it after it has been placed?

Orders are packed really quickly, which makes it difficult to make changes once an order has been placed. If a change must be made, please contact us here as soon as possible and we will do our best to make it happen.

I didn't receive a confirmation email after placing an order. What does this mean?

The order confirmation should be sent within a few minutes, but sometimes there is a delay. If you have not received the email after 24 hours and you have checked it is not in your spam folder, please contact us so that we can check up on your order.

My order is missing a product - what should I do?

We’re sorry there’s an item missing from your order. Please get in touch with us and we will do everything we can to make things right.

Remember to include your order number so we can help you as quickly as possible.

I have received an incorrect item - what should I do?

Should you receive an incorrect item, please get in touch with us and we will do our best to make things right.

Remember to state your order number and add a picture of the item so we can help you as quickly as possible.

I have received a faulty item - what should I do?

We work really hard to make sure you receive great products that are your money’s worth. Should you receive a product that does not live up to these standards, please reach us here or visit our shop

For fast assistance,

Please attach a picture of the faulty item so that we can review your claim

Where can I locate your shop?

We are located at East Legon, Accra on the Lagos Avenue. Landmarks would be Memo Supermarket or Compu Ghana.

Alternatively, typing ‘Greysole’ into your map will bring you directly to our doorstep.