How can we help?

Quick answers to common questions about shopping on Greysole.

How do I know Greysole sellers are verified?

Every seller must go through Greysole’s standardized seller verification process before they can start selling on the marketplace.

Is it safe to pay on Greysole?

Payments are processed through Paystack, while Greysole manages the marketplace transaction and holds the seller payout until the order is completed.

When does the seller receive my payment?

Greysole does not immediately release the seller payout when you place an order. The payout is held until the order is completed.

How long does delivery take?

Delivery time can vary based on seller preparation, your location, traffic and other circumstances. Greysole actively coordinates the order and works to get it to you on time without making unrealistic delivery guarantees.

What happens if my order is delayed?

Contact Greysole and we can help check what is happening with your order and guide you on the next step.

Can I cancel an order?

Cancellation depends on the order’s current status and Greysole’s applicable cancellation process. Contact Greysole as soon as possible if you need to cancel.

Can I return or exchange something?

Eligible orders may qualify for a return or exchange. Eligibility can depend on the product, its condition, timing and the circumstances of the request.

When can I get a refund?

A refund can be provided when an order qualifies under Greysole’s applicable refund policy. The exact rules should be updated here once Greysole’s final policy is confirmed.

How do I leave a review?

Greysole’s Reviews Hub will make it easy for signed-in customers to see purchased products that are ready for review and submit normal WooCommerce product reviews.