Changed your mind or something isn’t right?

We’ll help you understand your options for returns, exchanges and refunds without making you decode complicated policy language.

Return

Send an eligible item back through Greysole’s agreed return process.

Exchange

Request another suitable item, size or variation where the order is eligible and stock is available.

Refund

Receive your money back when the order qualifies for a refund under Greysole’s policy.

Is my item eligible?

Eligibility depends on what happened with the order and the condition, timing and type of product involved.

You may be eligible if

You received the wrong item, an item arrived damaged, the item supplied was not the size or option ordered, or another situation is covered by Greysole’s final returns policy.

Some items may not qualify

Some requests may not qualify depending on the product, its condition, how long ago it was delivered and the circumstances of the request.

Edit this section when Greysole’s final policy is confirmed.
This page intentionally does not invent a return window, non-returnable product list, return-delivery charge or refund timeline.